Delivery

Most prescribed supplements and herbal remedies are now prepared and dispatched through Sundala Health’s online dispensary.

Following your consultation, you will receive details of your prescribed products and any associated costs. Your order will be submitted to the dispensary for preparation and dispatch once payment for your consultation and prescribed remedies has been received.

Delivery within Australia

Orders fulfilled through our online dispensary are delivered using Australia Post or StarTrack, depending on the order and delivery location.

Once your order has been packed and dispatched, tracking information will generally be provided by the dispensary or delivery provider.

Delivery times can vary depending on your location and are outside the direct control of Sundala Health once your parcel has been dispatched.

Please ensure that the delivery address you provide is complete and correct. Additional postage or redelivery charges resulting from an incorrect or incomplete address may be passed on to the customer.

Items sent directly from Sundala Health

On occasion, an item may be supplied directly from the Sundala Health dispensary rather than through our online dispensing service.

If this applies to your prescription, we will let you know. These parcels will usually be sent via Australia Post and tracking details will be provided where available.

Delivery problems

If your parcel has not arrived within the expected delivery timeframe, please check your tracking information first.

If you are concerned that your order has been delayed, lost or damaged during delivery, please contact Sundala Health and we will assist you in following this up with the dispensary or delivery provider where appropriate.

Returns, damaged or incorrect products

If you receive an incorrect, damaged or faulty product, please contact Sundala Health as soon as possible so that we can arrange the appropriate next steps.

Please do not return products to Sundala Health or to the dispensing provider without contacting us first.

Returns for change of mind may not be available for practitioner-only products, opened products, products requiring particular storage conditions, or products prepared specifically for an individual prescription.

Custom-made remedies

Custom-made or individually prepared remedies — including herbal formulas and other bespoke naturopathic preparations — cannot usually be returned or refunded once they have been prepared, except where the product is faulty, damaged or has been supplied incorrectly.

If you have any concerns about a product or remedy you have received, please contact Sundala Health so that we can help resolve the issue.